At Match Group, our goal is to make our apps the safest and most effective way to meet new people.
Appeals
We continuously build and refine tools that help our users connect with confidence – both online and in real life. Sometimes that means taking action on accounts when we identify behavior that goes against our Community Guidelines or Terms of Use.
If you believe your account has been banned in error, you can learn more about appealing a ban and our appeals process on each brand’s Help Center. To ensure the fastest resolution we ask that before you escalate to this channel you go through our brands’ dedicated customer care channels.
If you have engaged with our dedicated customer care channels and still believe you have been banned in error you can appeal directly through the form linked below.
Before completing the form, please kindly note the following:
We ensure that a dedicated member of our team will review your request. Though you may receive an automated response to your form submission, subsequent replies and final outcomes are determined by expert care team members.
Match Group is a portfolio company responsible for safety across all of our apps and our review processes reflect that comprehensive approach. As a result, the final communication about your account ban may not come directly from the brand you’ve inquired about , but please know that we’ve thoroughly evaluated all accounts across all apps in the Match Group portfolio prior to sending a response.
Repeat use or abuse of this form, or direct outreach through non-care channels to members of the Match Group team, will not change the outcome of your appeal and may delay response times or otherwise negatively impact your customer experience.
In some instances, and to protect the privacy of all users , we may be unable to provide specific details regarding the violation(s) or ban(s) in question.
If your submission is not related to an appeal , please visit the relevant help center and submit a ticket there; using this form will not guarantee a response.
Please Click Here to access the Match Group Social Support Appeals Form and we will respond as soon as possible!
Resources
For easy access, here are quick links to just a few of our Help Centers:
